The ISO 20000-1 standard for service management has been updated. The 2011 edition has significant changes to its structure and wording of the requirements
BS15000 - Information, products and services to support the ISO 20000 (ISO20000) or BS 15000 IT Service Management Standard
ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based on and ...
ITIL and ISO 20000. ISO 20000 does not offer specific advice on how to design your processes. It is rather a set of requirements which must be met in order to qualify ...
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor ...
In May 2011, a new version of ISO/IEC 20000-1 was published with changes to the structure and wording of the requirements.
ISO/IEC 20000 overview. ... 4 ..ISO 20000 checks ITIL has been adopted intelligently ... ISO 17799 ISO Best practice standards 20000 QA Procedures
A library of resources to support ISO 20000 service delivery. An entire library of items and materials to support the implementation of ISO 20000.
Foreword The aim of ISO/IEC 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers.
This part of ISO/IEC 20000 enables a service provider to integrate its SMS with other management systems in the service provider's organization.