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ISO 20000-1:2011 - Whittington & Associates

The ISO 20000-1 standard for service management has been updated. The 2011 edition has significant changes to its structure and wording of the requirements

ISO 20000 (Formerly BS15000 / BS 15000) Standard

BS15000 - Information, products and services to support the ISO 20000 (ISO20000) or BS 15000 IT Service Management Standard

ISO/IEC 20000 - Wikipedia

ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based on and ...

ITIL and ISO 20000 - IT Process Maps

ITIL and ISO 20000. ISO 20000 does not offer specific advice on how to design your processes. It is rather a set of requirements which must be met in order to qualify ...

ISO/IEC 20000-1:2011 - Information technology -- Service ...

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor ...

ISO 20000 Revision | LRQA | LRQA UK

In May 2011, a new version of ISO/IEC 20000-1 was published with changes to the structure and wording of the requirements.

ISO/IEC 20000 overview - itSMF

ISO/IEC 20000 overview. ... 4 ..ISO 20000 checks ITIL has been adopted intelligently ... ISO 17799 ISO Best practice standards 20000 QA Procedures

The ISO 20000 Service Delivery Library

A library of resources to support ISO 20000 service delivery. An entire library of items and materials to support the implementation of ISO 20000.

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Foreword The aim of ISO/IEC 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers.

ISO/IEC 20000-1:2011(en), Information technology ? Service ...

This part of ISO/IEC 20000 enables a service provider to integrate its SMS with other management systems in the service provider's organization.