The ISO 20000-1 standard for service management has been updated. The 2011 edition has significant changes to its structure and wording of the requirements
ISO/IEC 20000 . Service Management Implementation . Prepared by . Barclay Rae . This document describes the key elements of an ISO/IEC 20000 approach.,
INTERNATIONAL STANDARD ISO/IEC 20000-1 Second edition 2011-04-15 Information technology — Service management — Part 1: Service management system requirements
ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based on and ...
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ISO/IEC 20000 Part 1 – the next edition Lynda Cooper Independent Consultant UK representative to ISO and project editor for ISO20000 part 1
In an earlier posting on this website concerning the International Organization of Standards (ISO) release of the new Service Management System standard — ISO/IEC ...
Foreword The aim of ISO/IEC 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers.
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Support for implementing ISO 26000. ISO 26000 was developed by a working group of about 500 experts. At the publication of this standard the working group was disbanded.